Faculty Group Practice- Patient Care Assistant *Manhattan,NY* job at NYU Langone Health – 1107484_RR00073144 (2023)

Position Summary:
We have an exciting opportunity to join our team as a Faculty Group Practice Patient Care Assistant.

In this role, the successful candidate assists with administrative and patient care responsibilities to support efficient practice workflows. The responsibilities include reception, registration and answering phones as well as escorting patients and completing clinical tasks within NYS scope of practice as needed.

Job Responsibilities:

• Greets patients and completes check-in and check-out processes as needed.
• Answers phones and schedules appointments.
• Addresses questions or routes calls/messages to appropriate contact.
• Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visit.
• Validates patient medical record per FGP guidelines when accessing and/or updating information.
• Takes vital signs and records in Electronic Medical Record.
• Assists with the collection of lab specimens.
• Supports FGP access and quality initiatives.
• Performs other duties as needed.

Clinical Responsibilities
• Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed.
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
• Assists with maintaining patient flow to and from exam/treatment rooms. Assists in escorting patients and specimens throughout the facility.
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
• Communicates the functionality and purpose of MyChart to patients during intake
• Ensures the appropriate translation services or equipment is in place prior to the start of visit.
• Preps the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history.
• Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter
• Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
• Maintains patient privacy as it relates to HIPPA standards.
• Handles appropriate patient calls and documents outcome of all patient communications as needed.
• Assists with in-basket message management including any necessary tasks related to patient medical advice requests as per best practices
• Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care.
• Assists providers with procedure and/or set-up according to specialty.
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished.
• Cleans and sterilizes designated equipment after use, according to FGP, IPC, and manufacturer’s standards.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as it relates to patient visit.
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc.

Minimum Qualifications:
To qualify you must have a High school graduate or equivalent required. Working knowledge of English is evident in verbal, reading and writing abilities; other language an asset; demonstrated ability in computer skills. Minimum of one year of experience as a Patient Care Assistant or Medical Assistant within the last two years. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.

Preferred Qualifications:
Medical Assistant certification preferred. Proficiency in venipuncture and phlebotomy preferred.

Education:
High School Diploma or equivalent required.

Required Languages:
English Required

Minimum Experience:
0 -1 year, no BLS required.

Other Working Conditions:
Position may require the ability to lift, push, pull or move patients and equipment in excess of 150 pounds, with or without the use of assistive devices.

Preferred Qualifications:
Medical Assistant certification preferred

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $49,348 – $49,348 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here